TERMS & CONDITIONS
In keeping with our obligations as a business, we offer a returns policy. As per the Distance Selling Regulations 2000, you are entitled to cancel any orders made with us within 14 days of placing your order.
If you wish to return an item, we must be notified within 14 days of receipt of your item, and all returned items must be received back with us within 28 calendar days of receipt of your item to be eligible for refund. Any returns received outside of this period will be dealt with at our discretion and will only be eligible for store credit if accepted as a return. Any returns not notified within 14 days of receipt of the item will only be eligible for store credit.
We do not exchange any items. If you return an item, you will be refunded automatically. If you still require this item, you will need to reorder it.
Please note, Earrings are non returnable due to health and hygiene.
Please note, our bags, purses and Tshirts are custom made to order. We do not accept returns for custom made items unless they are faulty.
RETURN ITEMS MUST BE IN THE SAME NEW, RESALEABLE CONDITION IN WHICH THEY WERE SOLD, WITH ALL ORIGINAL TAGS AND PACKAGING. WE RESERVE THE RIGHT TO REFUSE ANY RETURN ITEM THAT IS RECEIVED THAT DOES NOT MEET WITH THIS REQUIREMENT!!
*PLEASE NOTE: Items returned smelling of smoke or food, soiled, stretched or otherwise damaged will not be eligible for refund. If you wish to have these items returned to you, this will be done at cost*
Faulty/incorrect items will either be repaired, exchanged or the cost refunded upon receipt of the returned item. Items must be returned with all original packaging. Unless the item is faulty, we are unable to accept perishable or personalised items for refund, we are also unable to accept piercing accessories, hosiery and underwear for refund due to hygiene reasons. Custom made and personalised items are also excluded from our returns policy.
We recommend obtaining a free certificate of posting for all return items. We cannot be held responsible or accountable for return items lost or damaged in transit. All return items must be adequately packaged to prevent damage, usually the packaging in which the item was sent can be used for its return. The return parcel should include a cover note with your name, address and nature of return to avoid any delays.
Please note, return postage costs are the responsibility of the buyer and will not be reimbursed.
We will refund the cost of the return item(s) to you within 7 days of receipt of the returned order in satisfactory condition.
This does not affect your statutory rights.
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United Kingdom and other copyright laws, and is the property of The Deitychain. The collective work includes works that are licensed to The Deitychain.
Copyright 2015, The Deitychain ALL RIGHTS RESERVED.
Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with The Deitychain or purchasing The Deitychain products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with The Deitychain or to purchase The Deitychain products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by The Deitychain. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
In the event that a The Deitychain product is mistakenly listed at an incorrect price, The Deitychain reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. The Deitychain reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, The Deitychain shall issue a credit to your credit card account in the amount of the incorrect price.
The Deitychain may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to The Deitychain.
What information do we collect?
· We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
· When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
· We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
· Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
How do we use your information?
We keep and use your information for the following reasons
Internal record keeping.
To send and process your order.
We may use the information to improve our products and services.
We will send promotional emails or physical mailings about new products, special offers, sales or other information which we think you may find interesting using the email address or postal address which you have provided.
All information we obtain from you is kept secure and confidential and will only be used by The Deitychain.
We do not collect or store any payment information from you. All payments are conducted securely through the paypal payment system whether you pay with paypal or a normal credit or debit card.
www.thedeitychain.com uses first party and third party cookies on its website
Cookies are used to store information such as the items in your shopping basket while you continue to browse the website
We do not use tracking cookies
Cookies do not give us access to your computer or any information about you, other than the data you choose to share with us. A cookie is a small file which is placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.
Cookies make the interaction between users and web sites faster and easier. Without cookies, it would be very difficult for a web site to allow a visitor to fill up a shopping cart or to remember the user's preferences or registration details for a future visit.
Cookies enable web sites to monitor their users' web surfing habits and profile them for marketing purposes.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites:
www.thedeitychain.com contains links to other websites such as Twitter and Facebook. However, even if the third party is affiliated with The Deitychain, The Deitychain has no control over these linked sites, all of which have separate privacy and data collection practices, independent of The Deitychain and you should check out the individual websites privacy policies yourself. The Deitychain will not be held responsible for your data being used by other websites that you visit linked from the The Deitychain website.
These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, The Deitychain seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).